We process orders six days a week. Orders placed on major holidays are queued for processing the next business day. Shipments dispatch Monday - Friday. We reserve the right to correct typographical, descriptive and photographic errors. Orders based on incorrect information are subject to cancellation.
Order Cancellations and Non-Deliverable Orders
In order to provide excellent service and expedient order processing, we do not accept order changes or cancellations.
If an error has occurred in your order and you notify us immediately (within one hour) we will make every attempt to assist in correcting the error. After the order has left the pending queue we cannot assist in any way and a USPS intercept may be required to correct shipping address mistakes.
If your order is returned to us undeliverable or refused, a refund is issued less return freight charges and a 20% restocking fee. Original shipping is non-refundable.
Terms of Sale
Payment is made before your order is processed.
Payments accepted in US credit card or PayPal funds.
Sale prices do not apply to previous purchases.
Accepted Payment Methods
We accept payment through Visa, MasterCard, Discover, American Express and PayPal.
We do not store your credit card information.
When Will My Credit Card Be Charged?
Your order is placed for immediate processing and your payment is secured.
Credit Card Fraud
All credit card payments are processed either through PayPal. They make every attempt to detect any fraudulent charges and will not accept payments where the address does not exactly match the credit card. If any possible illegal use is determined, you will typically be notified immediately by your credit card company.
Please note that we reserve the right to require additional forms of identification prior to processing any order. Failure to provide requested information promptly will result in order cancellation.
All online orders are processed through either PayPal where you can provide your credit card information with total confidence.
We're sorry; we do not accept purchase orders or faxed orders.
If you are placing an order from outside the USA then contact us using the form above and we will obtain exact pricing for you.
We are a North Carolina based company and sales eminating from customers residing in North Carolina will be charged 8.25%, which is the sales tax rate for Mecklenburg County, North Carolina. No sales tax is charged to customers outside of North Carolina.
We do not accept back orders. If an item you wish to order is unavailable, you will not be charged for that item. If the charge is made before the unavailability is discovered, your credit card will be immediately refunded for that item.
How to Return Orders - DO NOT RETURN DAMAGED MERCHANDISE
Your happiness is very important to us and we will make every effort to work with you whenever there is a problem with an order. No returns are accepted for custom orders. For other purchases, returns are accepted no later than 30 days from purchase date. Please request a Return Authorization Number (RA#) by emailing Customer Service.
Please note that return shipping arrangements are the responsibility of the purchaser. A 20% restocking fee is charged on non-defective merchandise. To qualify for a refund the product must be unused and show no wear. Return the product in the original product box inside an adequate shipping box and include a copy of the packing slip. We must RECEIVE the package within 30 days from purchase date. Refunds are only issued once we have received the merchandise. If you need assistance please email Customer Service. Please note that packages that have exceeded the thirty day period will be returned C.O.D..
Inspect your merchandise upon arrival, damage and/or missing item claims will not be honored if reported past 15 days of delivery. Claims must be submitted entirely once per order. We cannot replace or refund items more than once per order and submitting additional claims will result in denial. Orders that have one item to report damaged or missing may simply email Customer Service and include the order number, item number, brief description of the damage and whether the item is to be replaced or refunded.
Multiple item issues will require a Damage Claim Form, which you would obtain from our Customer Service Dept.
You may email or fax your claim. If you do not have a scanner or fax, please email as per instructions on one item issues.
It is your option to receive either a replacement or a full refund. There is no additional cost for your replacement. Claims submitted via email or fax that do not request a refund will process as replacement claims.
Claims are processed within seven business days.
All items with a value of $25.00 or more and/or excessive damage claims will require an emailed photo of the damage for immediate replacement. If you are unable to furnish a photo, you may request a pre-paid return label, once we have received the merchandise, we will ship a replacement. Please note this process takes approximately three weeks.
Items shipped outside of the U.S. are not eligible for refunds because that is outside of our normal scope of operations.